Send us a Chat Message below to request Order Cancellation. Be sure to include your Order Number
If you cancel your order for any reason, there is no cancellation fee if your payment has not been processed.
- Processed orders cancelled by the customer prior to shipping may incur a 6% cancellation fee.
- a 20% restock charge may apply on some items and special-order items cancelled prior to shipping.
- Orders cancelled by the customer after an order has shipped
- will be refunded, less:
- 6% Cancellation fee
- All actual outgoing and return shipping charges.
- a 20% restocking charge.
Please note: Your order may have already been shipped, even if tracking has not been posted yet. During busy times, it may take longer to post tracking info to your account. If this is the case, we will advise you of your options.
REFUSED SHIPMENTS:
Customer will be charged all actual destination and return shipping charges on refused shipments. All refused shipments or returned items are subject to a restock fee. Customer is responsible for all shipping charges, including shipping charges on parts that the customer orders incorrectly and orders canceled after shipping. No returns will be accepted on used, damaged, altered OR SPECIAL ORDERS. Merchandise returned to GoKarts USA® will be returned to you at your expense or discarded & no credit will be issued.
RETURN FEES: If you refuse delivery, miss your delivery appointment or return a non-defective, undamaged or incorrectly assembled product, you will be charged for all original and return shipping costs. Items returned as damaged or defective are inspected and tested upon arrival. Items may also incur a 20% restocking fee. Returns accepted as a courtesy for non-returnable items may incur up to a 50% Restocking charge. No returns after 14 days of delivery. Return shipping fees range anywhere from $100 to $695, depending on the size and weight of the item. Return shipping fees should be paid directly to the freight carrier in advance. If not paid in advance, your return may be refused and/or shipping fees may be deducted from your refund after the item is received at our warehouse.
Items cannot be returned once they are opened, unpackaged, assembled, used, had fuel installed, damaged, or altered. The customer is responsible for all shipping, handling, and restock fees on all Go Karts and Minibikes canceled, refused or returned after they are shipped. Although we may provide free shipping on many large items, these items are very costly to ship.