Get the☎️Call
- The Freight Company will call you to schedule a Delivery Appointment.
- It's important that you speak to them.
- They won't deliver unless they speak to you on the phone.
- Be sure and call them back if you miss their call.
When you receive your tracking info, you can call the freight company instead of waiting for them to call you.
If the freight company cannot reach you, they will return the vehicle to us. You may be charged for all actual outbound shipping, re-delivery, reconsignment and return shipping fees.
Delivery🚚
- Small vehicles are very easy to get off of the truck.
- large vehicles, we always order Liftgate Service, free for our customers. That means the truck will show up with a hydraulic liftgate on the back to lower the crate to the ground. Even so, the truck does not always arrive with a liftgate.
- The driver will get the vehicle off of the truck, but It's always best to have someone on hand to help unload a large vehicle, even with a liftgate. The driver will unload in the street nearest to your driveway. The driver cannot drive onto your property. Some drivers may be willing to roll the crate onto your driveway or garage.
- 4-Seaters, Golf Carts and large UTVs may need to be picked up at the Freight Terminal. They will place the item on your trailer for you.
The Crate can arrive a bit tattered, Watch the Video to learn more
Make some room in your garage for delivery. Sometimes, you may wish to uncrate in the street, install the wheels and roll it to your desired location. If you wish to proceed this way, keep in mind, it may take some time to jack up and install each wheel.
Back to Support menu
Freight Delivery & Crate Acceptance Guide
Please review this guide before your shipment arrives. These steps help protect your purchase and ensure full warranty coverage.
1. Before You Sign for Delivery
When your shipment arrives, take a moment to inspect the outside of the crate while the driver is still present. Walk around the entire crate and look for any signs of damage, including:
- Holes, punctures, or tears in the cardboard or metal cage
- Broken, loose, or missing bands/straps
- Crushed corners or bent metal framing
- Wet spots, oil stains, or signs of fluid leakage
- Torn, opened, or re-taped packaging
Tip: Always take photos or a short video of all sides of the crate—this protects you in the event of concealed damage.
2. If You See Any Visible Damage
Do not refuse the shipment. Instead, please follow the steps below:
- Take clear photos and videos of each damaged area.
- Notify the driver and make sure they acknowledge the damage.
- Write notes on the delivery receipt/BOL before signing. Use one of the following:
• “Crate damaged – subject to inspection.”
• “Packaging damaged – possible concealed damage.”
• “Hole in crate / crushed corner / broken banding.”
Do not sign the delivery receipt as “received in good condition” if damage is visible.
3. If the Crate Appears in Good Condition
If no damage is visible:
- Sign the delivery receipt normally.
- Still take a few quick photos of all sides of the crate. These are extremely helpful if concealed damage is discovered later.
4. After the Driver Leaves – Opening the Crate
Carefully remove the packaging and inspect the unit for accuracy and condition. Check for:
- Correct model and color
- No dents, scratches, or broken parts
- All accessories and hardware included
If you discover concealed damage, please notify us within 24 hours by emailing support@gokartsusa.biz. Include the following:
- Your order number
- Photos of the crate before opening
- Clear photos of the damage
- A brief description of the issue
5. Important Notes
- Freight carriers will only approve damage claims if issues are documented at the time of delivery.
- Your warranty remains valid as long as crate-acceptance procedures are followed.
- Do not refuse a delivery unless instructed by our support team.
Quick Checklist
- Walk around the crate before signing
- Take photos/videos of all sides
- Document any damage on the BOL
- Have the driver acknowledge your notes
- Keep a copy of the signed delivery receipt
Thank you for your cooperation and for choosing GoKartsUSA!